By Kenneth Marcos 
Residents in Vigan City who planned a bank visit on Thursday were met with closed doors at the Development Bank of the Philippines (DBP) branch. The temporary closure, however, was not due to a system issue or emergency, but part of the city’s observance of a local holiday.
DBP announced that its Vigan Branch is temporarily closed today, January 22, 2026, in line with the local holiday being commemorated in the area. The advisory was issued to guide clients and help them plan their banking transactions ahead of time.
While the Vigan branch is closed for the day, DBP assured customers that all other DBP branches, Branch Lite Units (BLUs), and Financial Centers across the country remain open. These offices are operating on regular banking hours from 8:30 a.m. to 3:30 p.m. and are ready to serve clients with their financial needs.
DBP encouraged customers who need urgent transactions to visit the nearest open branch or use alternative banking channels where possible. The bank also advised the public to check its official website for the updated list of DBP branches that are open to avoid inconvenience.
As a government-owned financial institution, DBP plays an important role in supporting farmers, small businesses, local governments, and development projects. Many clients, especially in the provinces, rely on DBP for loans, deposits, and other banking services. Announcements like this are meant to ensure that customers are informed and can make adjustments in their schedules.
For customers who may have concerns, feedback, or complaints, DBP said its Customer Experience Management Department remains available from Monday to Friday, 8:30 a.m. to 5:30 p.m. Clients may reach the department through email for assistance on banking-related matters.
DBP also reminded the public that it is regulated by the Bangko Sentral ng Pilipinas (BSP), which oversees banks to protect financial consumers. Clients with unresolved concerns may also contact the BSP’s Financial Consumer Protection Department through its hotline or official email channels.
For more urgent issues, such as lost ATM cards or other critical ATM-related concerns, DBP advised clients to immediately contact its 24-hour ATM hotlines. These services are available around the clock to help prevent unauthorized transactions and to ensure account security.
Banking experts remind customers to stay alert during holidays, as branch closures can vary depending on local celebrations. Planning transactions ahead of time, using digital services when available, and keeping hotline numbers saved can help avoid stress and delays.
DBP’s advisory serves as a reminder that while local holidays are important to communities, staying informed about banking schedules is just as important for managing personal and business finances smoothly.
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